Complaints & medical incidents
At Blume, your well-being and your rights as a patient are our highest priorities. We are committed to providing a transparent and accessible process for addressing any concerns you may have about your medical treatment. We value your feedback as it is essential for the continuous improvement of our services.
Our clinical team, comprised of certified medical professionals, is dedicated to ensuring you receive the highest standard of care. If you feel that you have received poor or incorrect treatment, or that your rights as a patient have not been respected, we encourage you to let us know.
Our Complaints Process
We always recommend first discussing your concerns directly with your practitioner. A direct conversation can often resolve misunderstandings quickly. However, if you do not feel comfortable with this or the issue remains unresolved, you have the right to lodge a formal complaint.
To submit a formal complaint, please send us an email here. This will be directed to our internal complaints management team for a prompt and thorough investigation.
To help us investigate your complaint fully, please include:
• A detailed description of the issue.
• The date and time of the incident, if applicable.
• The names of any staff members involved.
• Your full name and preferred contact information.
Our Commitment to You
Upon receipt of your complaint, we will:
1. Acknowledge your complaint in writing within five working days.
2. Conduct a thorough and confidential investigation into the matter.
3. Provide you with a comprehensive response within four weeks, outlining our findings and any actions taken.